8778724674Customer Service Mon - Fri Noon to 6:00pm

Contact

Contact:

Support Portal: To contact the railroad about any ticket or trip related questions please go to the SUPPORT page and enter a trouble ticket. This allows us to ensure timely and accurate responses.

Support Email: For any other information you may need please email support@nyswths.org

Telephone ( 877.872.4674): our automated phone system is available 24 hours a day and may answer many of your questions. Our phones are answered Monday to Friday noon to 5:30 PM. Saturday and Sunday 11:00 am to 3:00 pm. 

Donations: We only support charities within the area the railroad serves. Please do not send us requests for donations outside of the Phillipsburg/ Pohatcong area. We are also a 501 (c) (3) non-profit and know how hard it is to raise money. Unfortunately we must limit our charitable efforts to our immediate area.